ABOUT BLUE WIZARD ENTERTAINMENT

Since our incorporation on January 15, 2018, Blue Wizard Entertainment Limited has been at the forefront of delivering exceptional online slot experiences. Our vision is to conjure a world where thrilling entertainment meets unshakeable trust. We meticulously select and operate games that not only captivate but also adhere to the highest standards of fairness and player protection, making us a preferred partner for both players and casino operators across the United Kingdom.

Our commitment extends beyond just games. We are dedicated to pioneering responsible gaming practices, fostering a safe environment where the magic of play can be enjoyed responsibly. For those interested in exploring our promotional offers, please visit our bonuses section.

As a prominent operator in the UK market, Blue Wizard Entertainment Limited operates under the stringent oversight of the United Kingdom Gambling Commission (UKGC). This robust regulatory framework ensures that we adhere to the highest standards of player protection, fair play, and corporate transparency.

Transparency is a cornerstone of our operations. Our leadership team is committed to upholding the highest standards of corporate governance, accountability, and ethical conduct.

Financial Transparency: In accordance with UKGC regulations, all player funds are held in segregated bank accounts, entirely separate from our operational funds. Our financial statements undergo annual independent audits by reputable firms, ensuring complete financial integrity and security for our players.

Data Protection: Blue Wizard Entertainment Limited is the data controller for personal data processed via this website. We are fully compliant with GDPR requirements. For any data protection inquiries, including requests to exercise your data subject rights, please contact our dedicated privacy team at [email protected]. Further details are available in our comprehensive Privacy Policy.

Our commitment to delivering top-tier entertainment is exemplified by games like Blue Wizard™: Fire Blaze Classics. We partner with industry-leading developers such as Playtech and their innovative studio, Rarestone Gaming, to bring you state-of-the-art slot machines that push the boundaries of online gaming.

Blue Wizard™: A Glimpse into Our Game Philosophy

This 5-reel, 30-line video slot embodies our dedication to engaging gameplay and transparent mechanics. For players interested in trying our games risk-free, we offer a comprehensive game demo experience:

• Innovative Features: Experience the thrill of the Fire Blaze Respin Feature, triggered by 6 or more Crystal Ball symbols, offering unique jackpot opportunities including the Grand, Major, Minor, and Mini prizes.
• Dynamic Free Games: Unlock 6 Free Games with 3 or more Scatter symbols, where Wild symbols on reel 3 can appear with multipliers of 2x, 4x, 8x, or even 16x, significantly boosting your wins.
• Fair Play Guaranteed: With a transparent Return to Player (RTP) of 96.50%, calculated over billions of simulated rounds, players can trust in the long-term fairness of the game.
• Immersive Theme: Dive into a mystical medieval fantasy world, complete with enchanting visuals, magical soundscapes, and an elderly Blue Wizard guiding your journey.

We ensure that every game offered on our platform not only meets our high standards for entertainment but also integrates seamlessly with our robust security and responsible gaming frameworks.

Our commitment to fairness, security, and player protection is not just a promise; it's independently verified by leading industry bodies. We adhere to the most rigorous international standards.

We utilise advanced SSL (Secure Socket Layer) encryption technology to protect all your personal and financial data, providing a fortress of security around your gaming experience. For UK players looking to understand real money gaming, our UK real money guide offers comprehensive insights.

Your satisfaction and peace of mind are our priority. Our expert team is available to assist you with any questions or concerns. For direct communication, please visit our contacts page.

Multi-Channel Support:

• Live Chat: For immediate assistance, click the 'Live Chat' icon on our website (typically within 30 seconds).
• Email Support: Dedicated channels for specific queries:
  • General Support: [email protected] (within 24 hours)
  • Financial Support: [email protected] (within 4 hours during business hours)
  • Compliance & Verification (KYC/AML): [email protected] (within 6 hours during business hours)
  • Press & Partnerships: [email protected]
• Telephone Support:
  • UK & International General Support: +44 (0)20 3885 9123 (Available 24/7, standard UK local rates apply)
  • UK Finance Department: +44 (0)20 3885 9124 (Monday-Friday, 09:00-17:00 GMT/BST)

Dispute Resolution:

We strive to resolve any complaints quickly and fairly. Our internal dispute resolution process is as follows:

1. Stage 1: Contact our Customer Support team. We aim to resolve most issues promptly.
2. Stage 2: If you are not satisfied, escalate your complaint to our Complaints Department by emailing [email protected]. We will acknowledge within 24 hours and provide a final response within 8 weeks.
3. Stage 3: If still dissatisfied after our final response, you have the right to refer your complaint to an independent Alternative Dispute Resolution (ADR) service. We use:

Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 (0)20 7347 5883

For detailed information on our operational policies, your rights, and how we uphold our commitments, please refer to our legal pages linked above. All policies are regularly updated to ensure continuous compliance with current regulations and the highest industry best practices in online gambling.