LICENSED & REGULATED

CONTACT US

At Blue Wizard Entertainment Limited, your trust and satisfaction are our top priorities. As a fully licensed and regulated online gambling operator, we are committed to providing a safe, fair, and transparent gaming environment. We offer extensive contact information to ensure you can reach us easily for any query, feedback, or support you may need.

General Enquiries & Company Information

Blue Wizard Entertainment Limited

Registered Address: Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom

Company Registration Number: 12587934 (Registered in England & Wales)

VAT Registration Number: GB987654321

Incorporation Date: January 15, 2018

Our dedicated team is available to assist you across multiple channels. We guarantee clear response times to ensure your concerns are addressed promptly. For more information about our company and operations, please visit our dedicated section.

Customer Support

Our expert customer support team is available 24 hours a day, 7 days a week, 365 days a year to provide assistance with any aspect of your experience at blue-wizzard.co.uk. We also offer comprehensive support for our bonus programmes and promotional offers.

Live Chat

For immediate assistance, please use our Live Chat feature available directly on our website. Simply click the 'Live Chat' icon at the bottom right corner of your screen.

Response Time: Typically within 30 seconds.

Email Support

We offer dedicated email channels for specific types of queries to ensure you reach the right department quickly.

  • General Support: [email protected]
    For all game-related questions, technical issues, or general inquiries.
    Response Time: Within 24 hours for general queries, 1-2 hours for urgent technical issues.
  • Financial Support: [email protected]
    For deposit, withdrawal, payment method queries, or transaction disputes.
    Response Time: Within 4 hours during business hours (Monday-Friday, 09:00-17:00 GMT/BST), within 24 hours otherwise.
  • Compliance & Verification (KYC/AML): [email protected]
    For account verification, Know Your Customer (KYC), and Anti-Money Laundering (AML) related documentation.
    Response Time: Within 6 hours during business hours (Monday-Friday, 09:00-17:00 GMT/BST), within 24 hours otherwise.

Telephone Support

Speak directly with a member of our support team. Please have your account details ready to ensure a swift resolution.

  • UK & International General Support: +44 (0)20 3885 9123
    Available 24/7. Standard UK local rates apply.
    Response Time: 80% of calls answered within 20 seconds.
  • UK Finance Department: +44 (0)20 3885 9124
    Available Monday-Friday, 09:00-17:00 GMT/BST.

Contact Form

You can also submit your query using our structured contact form located on this page. We aim to respond to all form submissions within 24 hours. For players interested in trying our games, we also offer free demo versions to explore our platform.

Licensing & Regulatory Information

Blue Wizard Entertainment Limited is fully licensed and regulated by the most reputable authorities in the online gambling industry, ensuring fair play and player protection.

  • United Kingdom Gambling Commission (UKGC)
    Account Number: 543210
    Licence Number: 543210-R-321098-007
    Type: Remote Casino
    Status: Active
    For verification, please visit the UKGC Public Register.

UKGC Licensed Operator

543210-R-321098-007

Verified and regulated by the United Kingdom Gambling Commission

Responsible Gambling

We are deeply committed to promoting responsible gambling. If you or someone you know needs support, please contact the following independent organisations. You can also visit our detailed responsible gambling page for comprehensive information and resources:

Ownership & Corporate Governance

We believe in full transparency regarding our ownership and management team to foster trust and accountability.

  • Legal Entity: Blue Wizard Entertainment Limited
  • CEO: Mr. Alistair Finch
  • Chief Compliance Officer (CCO): Ms. Eleanor Vance
    Contact: [email protected]
  • Money Laundering Reporting Officer (MLRO): Mr. David Chen
  • Board of Directors: Details available upon request (or via Companies House filings).

Financial Transparency: Player funds are held in segregated bank accounts, completely separate from the company's operational funds, in accordance with UKGC regulations. Our financial statements are subject to annual independent audits by [Reputable Audit Firm Name, e.g., Deloitte LLP]. For UK players seeking guidance on real money gaming, we provide comprehensive information through our UK real money guide.

Trust & Security Certifications

Our commitment to fairness, security, and player protection is independently verified by leading industry bodies.

  • eCOGRA Certified: Our games and systems are regularly audited by eCOGRA, a leading independent and internationally approved testing agency, to ensure fair and responsible gaming. View our eCOGRA certificate (21056-BWG)
  • Gaming Laboratories International (GLI): Our Random Number Generator (RNG) is certified by GLI, ensuring all game outcomes are truly random and unbiased.
  • ISO 27001 Certified: We adhere to the international standard for information security management, certified by BSI Group, protecting your data with the highest standards.
  • PCI DSS Compliant: We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS Level 1), ensuring the highest level of security for your payment information.
  • RG Check Certified: We have achieved RG Check accreditation for our responsible gambling policies and practices.

We utilise advanced SSL (Secure Socket Layer) encryption technology to protect all your personal and financial data. Additionally, we offer exciting free spins promotions as part of our commitment to providing value to our players.

eCOGRA
Certified Fair Gaming
GLI
RNG Certified
ISO 27001
Security Standard
PCI DSS
Payment Security

Dispute Resolution

We strive to resolve any complaints quickly and fairly. Our internal dispute resolution process is as follows:

  1. Stage 1: Contact our Customer Support team via any of the methods above. We aim to resolve most issues at this stage.
  2. Stage 2: If you are not satisfied with the resolution, you may escalate your complaint to our Complaints Department by emailing [email protected]. We will acknowledge your complaint within 24 hours and provide a final response within 8 weeks.
  3. Stage 3: If you remain dissatisfied after our final response, you have the right to refer your complaint to an independent Alternative Dispute Resolution (ADR) service. We use:

Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 (0)20 7347 5883

Press & Partnerships

Media & Business Development

For media inquiries, partnership proposals, or business development, please contact our dedicated team:

Email: [email protected]

Important Legal Information

Terms & Conditions
Privacy Policy
Cookies Policy
Responsible Gambling

For detailed information on our operational policies and your rights, please refer to our legal pages listed above. All policies are regularly updated to ensure compliance with current regulations and best practices in the online gambling industry.