Terms and Conditions

⚡ IMPORTANT INFORMATION ⚡

These clauses have the potential to seriously affect your interests. Please read them carefully.

Age and Eligibility: You must be at least 18 years old and reside in a jurisdiction where online gambling is legal to use our services. We conduct strict age and identity verification. See Section 3.
Responsible Gambling: We are committed to protecting players. Mandatory deposit limits, reality checks, and self-exclusion options are available. If you need help, please use the resources provided. See Section 7.
Your Funds Protection: Your funds are held in segregated bank accounts, separate from company operational funds. This provides "Not Protected — with segregation of customer funds" level of protection. See Section 6.4.
Complaints and Disputes: We have a clear three-stage process for resolving complaints, including referral to an independent Alternative Dispute Resolution (ADR) service (IBAS) if you remain dissatisfied. See Section 9.
Changes to These Terms: We may change these Terms. For material changes, we will notify you before they take effect, and you will have the right to opt out of the new terms. See Section 12.
Demo Play: Access to our demo versions requires age verification. Demo play does not offer real money prizes and results do not guarantee future real-money outcomes. See Section 5.

1. Introduction

Welcome to blue-wizzard.co.uk (the "Website"), the official online platform for the Blue Wizard™ slot game. These Terms and Conditions ("Terms") govern your use of the Website and all services, content, and games provided by Blue Wizard Entertainment Limited ("We", "Us", "Our").

By accessing or using the Website, registering an account, or playing any game, you agree to be bound by these Terms, our Privacy Policy, Cookies Policy, and Responsible Gambling Policy. If you do not agree with any part of these Terms, you must not use the Website.

These Terms are a legally binding agreement between you and Blue Wizard Entertainment Limited.

2. About Us & Our Licence

Blue Wizard Entertainment Limited is a company registered in England and Wales, committed to providing a safe, fair, and transparent online gambling experience. Learn more about our company and mission.

Our Details:

Legal Entity Name: Blue Wizard Entertainment Limited
Company Registration Number: 12587934
Registered Address: Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom
VAT Registration Number: GB987654321
Incorporation Date: January 15, 2018

Licensing & Regulation:

We are licensed and regulated by the United Kingdom Gambling Commission (UKGC) under Account Number 543210 and Licence Number 543210-R-321098-007 for the provision of remote casino facilities.
We adhere to the UKGC's Licence Conditions and Codes of Practice (LCCP) and all applicable consumer protection legislation, including the Consumer Rights Act 2015.

Trust & Security Certifications:

eCOGRA Certified: Our games and systems are regularly audited for fairness and responsible conduct. Certificate ID: 21056-BWG.
Gaming Laboratories International (GLI): Our Random Number Generator (RNG) is certified by GLI, ensuring all game outcomes are truly random and unbiased.
ISO 27001 Certified: We maintain the highest standards for information security management.
PCI DSS Level 1 Compliant: We ensure the highest level of security for your payment information.

3. Your Account

3.1. Eligibility

To register an account and use our services, you must:

Be at least 18 years of age.
Reside in a jurisdiction where online gambling is legal and not be from a prohibited jurisdiction.
Not be self-excluded from gambling with Blue Wizard Entertainment Limited or any other gambling operator, including through national schemes like GAMSTOP.
Be legally capable of entering into binding agreements.

We reserve the right to request proof of age and identity at any time and may suspend or close your account if we are unable to verify your eligibility.

3.2. Know Your Customer (KYC) and Anti-Money Laundering (AML) Procedures

As a licensed operator, we are legally required to perform identity verification (KYC) and anti-money laundering (AML) checks. This involves:

Identity Verification: We will require documents such as a passport, driving licence, or national ID card.
Address Verification: We may request utility bills or bank statements (not older than 3 months).
Source of Funds/Wealth (SOF/SOW): For certain transaction thresholds or risk profiles, we may request evidence of your source of funds or wealth.

4. Game Rules: Blue Wizard™ Slot

4.1. Game Overview

Game Title: Blue Wizard™ (Fire Blaze Classics)
Developer: Playtech
Provider: Rarestone Gaming
Game Type: 5-reel, 3-row video slot machine with 30 fixed paylines.
Theme: Medieval fantasy, featuring a wizard, magic, and mystical elements.

4.2. Return to Player (RTP)

Theoretical RTP: 96.50%
Explanation: The RTP represents the long-term mathematical expectation of returns to players and is not a guarantee for any individual playing session. You can explore our UK real money gaming guide for more insights.

5. Demo Play (Free Play Mode)

We offer a demonstration version of the Blue Wizard™ slot game for informational and entertainment purposes only. Try our game demo to experience the gameplay. Please note:

Age Verification: You must complete our age verification process BEFORE gaining access to any gaming content, including demo versions.
No Real Money Prizes: Real-money prizes, cash withdrawals, or any other form of monetary value are not available in demo mode.
No Guarantee of Outcomes: Demo results do not guarantee similar outcomes when playing for real money.

6. Deposits, Withdrawals & Funds Protection

6.4. Customer Funds Protection

Your funds are held in segregated bank accounts, completely separate from the company's operational funds. However, this level of protection is classified as: "Not Protected — with segregation of customer funds."

This provides a basic level of protection, but does not offer the same level of security as "medium protection" or "high protection" where funds are held in a formal trust or by an independent third party.

7. Responsible Gambling

Blue Wizard Entertainment Limited is deeply committed to promoting responsible gambling and providing a safe environment for our players. Check out our available bonuses and promotions designed with player protection in mind.

7.1. Mandatory Self-Limitation System

All new customers MUST set financial limits BEFORE their first deposit. This system includes:

Deposit Limits: Daily, weekly, and monthly limits on the amount you can deposit into your account.
Loss Limits: Set a maximum amount you can lose over a daily, weekly, or monthly period.
Session Limits: Limit the maximum duration of your gaming sessions.

7.4. Problem Gambling Help Services

If you are concerned about your gambling, please contact these independent organisations:

GamCare: www.gamcare.org.uk | National Helpline: 0808 8020 133 (24/7)
BeGambleAware: www.begambleaware.org | National Helpline: 0808 8020 133
GAMSTOP: www.gamstop.co.uk - National self-exclusion scheme

8. Data Protection & Privacy

We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our full Privacy Policy explains how we collect, process, store, and protect your personal information.

8.2. Data Retention

Due to stringent regulatory requirements in the gambling sector, certain data cannot be automatically deleted upon request:

KYC/AML Data: We are legally required to retain identity and transaction data for a minimum of five (5) years from the end of the business relationship.
Self-Exclusion Data: Information related to your self-exclusion cannot be deleted to ensure the effectiveness of the self-exclusion.

9. Complaints & Dispute Resolution

We are committed to resolving any complaints or disputes fairly, transparently, and promptly. For immediate assistance, visit our contact page for multiple support options.

9.1. Internal Complaints Procedure

Stage 1: Customer Support: Contact our Customer Support team via live chat, email ([email protected]), or telephone (+44 (0)20 3885 9123).
Stage 2: Complaints Department: Escalate to our Complaints Department by emailing [email protected]. We will provide a final response within eight (8) weeks.

9.2. Alternative Dispute Resolution (ADR)

If you remain dissatisfied with our final response, you have the right to refer your complaint to:

Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Email: [email protected]
Phone: +44 (0)20 7347 5883

10. Intellectual Property

All content on the Website, including the Blue Wizard™ game, graphics, text, logos, software, and any other materials, are the intellectual property of Blue Wizard Entertainment Limited, Playtech, Rarestone Gaming, or their respective licensors. Enjoy our free spins offers while respecting these intellectual property rights.

11. Limitation of Liability

To the maximum extent permitted by law, Blue Wizard Entertainment Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of the Website or games.

12. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes before they take effect. For material changes that significantly alter your rights or obligations, you will have the right to opt out of the new terms.

13. General Provisions

13.1. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of these Terms.

14. Contact Us

Should you have any questions or require support regarding these Terms, please contact us:

General Support Email: [email protected] (24/7, response within 24 hours)
Financial Support Email: [email protected] (Mon-Fri, 09:00-17:00 GMT/BST)
Complaints Email: [email protected] (Response within 24 hours)
Telephone Support: +44 (0)20 3885 9123 (24/7)
Registered Address: Aldgate Tower, 2 Leman Street, London, E1 8FA, United Kingdom

We are here to help you at any time.